I specialize in Short Sales and recently I had a very difficult time with one negotiator. Most of my short sales get approval in a relatively short period of time (10 to 30 Days). In this case, its been 45 days and I can't get the negotiator to say she has a complete Short Sale Package. She has requested new bank statements twice, paperwork on their cars, a rental agreement and run a credit check on the sellers. All of the above is out of the "normal" process for a short sale. After much frustration and her demanding to speak with the sellers, I went over her head and spoke with her supervisor. I told the supervisor that while normally I have the BPO ordered within 10 days that she had at this point not even approved our submission as complete. With much detail I described the abnormal behavior of this Loss Mitigator and stated that while I did not want to call the OCC (Comptroller of the Currency, Administer of the Bank. US Department of the Treasury), I would if we could not get our package moving.
We now have confirmation of a complete package. The Short Sale package has been moved forward for review. I hesitated to go over this person's head, however after 45 days, it felt like harassment for my clients and I decided it was enough.
You have to talk with the OCC's consumer complaint division in Houston, Texas, however if the bank is not responding you do have the option to file a complaint. The link is above. It is TENACITY with all caps that gets these short sales done!
I am Jeanean Gendron, your Redding and Shasta County Specialist. You can reach me at 530 276-7417. I answer my phone. Visit our websites to learn more about Redding and Shasta County Real Estate.
Great information Jeanean - Gald you were able to crack that case!!!
WOW! The OCC. Now that's what I call playing the trump card!! I haven't been there yet and didn't know I could but I will certainly save that little website. Great info!!!